EARLY ARRIVAL/LATE DEPARTURES

Book an early flight? Want to sleep in? We'll do our very best to accommodate you--just let us know in advance. If we can't, we'll gladly stow your luggage safely until you're ready to move on. There is a late departure fee of one night's stay plus tax. 

GENERAL RESERVATION INFORMATION

For security purposes, please provide a valid government ID or passport with photo ID at check-in.

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. 

Check-in after 2 PM.

Check-out by 12 PM. 

You must be 18+ to book a room.

Please note that for certain reservations, guests' credit card will be charged or preauthorised upon booking 

Guests are required to present the same credit card used for booking upon check-in for verification. Failure to produce the credit card may cause the reservation to be cancelled without refund. 

If guests making the booking are the same with guests checking-in, the hotel will send a billing authorization form. Guests are to complete and sign the form before sending it back to the hotel with a copy of the credit card used for booking and a copy of a valid ID.

A security deposit in cash or by credit card is required upon check-in.

The deposit is fully refundable upon check-out, but subject to damage inspection of the property. 

Please note that requests for bed types are subject to availability upon check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A refundable deposit by cash / credit card is required upon check-in. 

Please note that bedding type is subject to availability upon check-in.

Know there is a smoking fee of $250/room. 

 

CANCELLATION POLICIES

Normal Season:

- 24 hours prior to arrival, no fee will be charged

- Full Charge for No Show

 

High Season (Jul - Oct) and Peak Season (28 Dec - 03 Jan):

- 72 hours to arrival, no fee will be charged

- Full charge for No Show

 

* FREE return airport transfer for traveling period February -  March 2017 (shuttle service available from 7am - 11pm)

* No Arrival and No Departure allowed on 28 March 2017 for Nyepi Day (Seclusion Day)